Using the Status Monitor in Contact History

This article will help you better understand the status monitor in the contact history.

It provides a clear overview of your contacts' current status and highlights the next action in their journey. You'll also learn what the different status colors mean. These colors show if an action is in progress, planned for the future, or paused.

This helps you better understand your contacts' activity.

The following types of ads can appear in the history:

When a contact reaches an action that requires a specific condition, the status monitor will display it. For example, an "If...Else..." action might require a field to be filled in, such as a date of birth or another date field.

The green status, "currently being executed," indicates a very brief moment of execution. The blue status represents an action scheduled for the future, which may depend on a "waiting" action.

A yellow status highlights an open-ended situation, such as when no "Finish" action has been set. This helps you identify areas that might need further attention to ensure your campaign flows smoothly.