Contact Management
How to Import Contacts into KlickTipp
In this guide, you’ll learn how to import your contacts' email addresses into KlickTipp. We’ll also show you how to manage your contacts and improve your delivery rate.
Before you start, please be sure to save your contacts in a UTF-8 encoded CSV file.
Important to Know
To import contacts into KlickTipp, a DKIM-signed domain is required. This requirement ensures that KlickTipp authenticates your emails and meets industry standards for email security. To learn more, check out our guide on DKIM.
Step-by-Step-Instructions
Import Contacts via CSV File
- From the menu bar, go to Contact Cloud → Contacts → Import Contacts.
- Click → New import.
- Confirm the import policy at the bottom of the page by clicking → I confirm.
- Enter a name for your import process and select your CSV file.
- Ensure the CSV file uses separators that the system can automatically recognize.
Assign Fields in KlickTipp
KlickTipp will automatically detect if your file includes a header line and display a quick preview of the data to be imported. Next, assign the KlickTipp fields to match your data.
- To proceed, click on → Assign fields. KlickTipp will recognize the standard fields, but you can adjust them or create new assignments as needed.
- Ensure that the the email address is assigned to the Digital ID field.
- Finally, click → Upload File to complete the import process.
Validate Contacts
A progress bar will display the current status of the data record validation. Once the process is complete, you’ll receive a summary of the results.
Tag, Confirm, and Import Contacts
- Select a tag for your imported contacts. Activating this option will tag contacts even if the import is incomplete.
- Pick an opt-in process from the drop-down menu. If your contacts are already GDPR-compliant, select → None.
- Next, confirm the import policy and click → Import.
- If you've chosen an opt-in process, a confirmation email will be sent to your contacts.
- Confirm the import by clicking the blue → I Confirm button.
- During the import, a progress bar will display. Once complete, you can view the results.
- If needed, you can also upload additional files.
- You can now return to the import overview or delete the import.
- Contacts that have already been imported will remain unchanged.
Q&A - Questions and Answers
Here, you'll find some of our most frequently asked questions about the import process.
Can I Import a List with Multiple Tags into KlickTipp?
Yes, you can! Simply follow these steps in addition to the standard import process:
- First, add a separate column in your CSV file for each tag. Use an → X or another character to assign tags for each contact. Before proceeding, ensure these tags have already been created in KlickTipp.
- Next, during field mapping, set the target field type to → Tag.
Then, assign the correct tag to each target field. Double-check that these tags exist in your KlickTipp account before making these selections.
Which Format Should I Export the CSV File In?
Always export the file in UTF-8 format. If you see an error message with older versions of Excel on Windows, open the file in a text editor and save it as a CSV file.
If your application fails to export the table correctly, try Google Sheets instead. You can download the table directly as comma-separated values. To do so, just navigate to the Google Sheets menu and select File → Download → Comma-separated values.
What Is the 10% Limit All About?
To maintain a high delivery rate, please ensure you only send emails to valid and reachable addresses. Our system checks this in the background. If more than 5% of the addresses are unreachable, the import will be rejected. Just review and clean up your list, then upload it again.
You can verify individual email addresses using various third-party providers, such as Mailtester, Email Hippo or Emailable. These tools provide information on email addresses and identify any issues with them.
For entire lists, you can use tools like MillionVerifier or DeBounce.